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Job Title: IT Operations Manager
Department: Information Technology
Reports to: Director of IT
License: Requires a Class III Gaming License
Closing Date: Open until filled
SUMMARY: The IT Operations Manager’s role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. The IT Operations Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion. The IT Operations manager role is also to ensure the secure operation of the in-house computer systems, servers, and network connections. This includes checking server and firewall logs, scrutinizing network traffic, establishing and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion, and conduct user activity audits where required
SUPERVISORY RESPONSIBILITIES: Direct and administrate a contingent of network technicians, and where necessary, conduct performance reviews and corrective action.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully complete the essential duties of the position with or without reasonable accommodation.
EDUCATION and/or EXPERIENCE:
Formal Education & Certification
• High School Diploma or GED required. Four-year university degree or college diploma in the field of computer science and/or 5-7 years equivalent work experience. Certifications in Cisco, CompTIA Network+ recommended but not required.
CERTIFICATES, LICENSES, REGISTRATIONS: Must obtain and maintain a New York State certification and St. Regis Mohawk Tribal Gaming Class III License which requires a criminal background check to be used solely for employment purposes. Successful candidates for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed. In case of a positive result, the candidate is not eligible for employment with the Mohawk Gaming Enterprises. Employment will not begin until process is complete
NATIVE PREFERENCE POLICY: The Akwesasne Mohawk Casino Resort gives preference to Native Americans who meet the minimum qualifications for the posted position and who are enrolled members of a Tribe. Applicants not entitled to Native Preference will receive consideration without discrimination based on age, sex, disability or national origin.
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